I’ve tried to write this policy in plain English, because you deserve to know clearly what happens with your information — without having to read it three times to understand it.
Who I am
I’m Anna, the owner of Rabbit House No. 81 — a holiday caravan at Three Lochs Holiday Park, Galloway, Scotland.
You can reach me at: rabbithousescotland@gmail.com
What information I collect
When you use this website or make a booking, I may collect the following:
- Your name — so I know who I’m talking to
- Your email address — so I can send your booking confirmation and stay in touch
- Your message — the question or enquiry you send through the contact form
- Your phone number — only if you choose to include it
- Your booking details — check-in/check-out dates, number of guests
This website does not use tracking cookies or analytics tools. The only cookies that may be set are strictly necessary technical cookies required for the website to function.
Why I collect it and the legal basis
- Responding to your enquiry — legitimate interests
- Processing your booking — performance of a contract
- Sending booking confirmations — performance of a contract
I will never sell your data, share it with third parties for marketing purposes, or use it for anything you haven’t agreed to.
How long I keep your data
- Enquiries — up to 2 years
- Booking records — 6 years, as required by HMRC
- Contact form submissions — up to 2 years
Who else might see your data
- Hostinger — website hosting (hostinger.com/privacy-policy)
- Booking.com — if you book through Booking.com, their own privacy policy applies
AI Virtual Assistant (Marta)
This website uses an AI-powered virtual assistant called Marta, provided by ElevenLabs. If you choose to interact with Marta, please be aware:
- Your conversation may be recorded — ElevenLabs records and stores voice and text interactions
- Your data is processed by third parties — ElevenLabs and their AI providers (including OpenAI), possibly outside the UK/EEA. Transfers are protected by Standard Contractual Clauses (SCCs)
- What is collected — your voice or text input, and any details you share (name, phone number)
- Retention — according to ElevenLabs’ policy: elevenlabs.io/privacy
By clicking “Agree” before starting a conversation with Marta, you consent to this processing. If you do not wish your conversation to be recorded, contact Anna directly:
- Email — rabbithousescotland@gmail.com
The information you share through the contact form is processed only by Anna and is not passed to any AI service.
Your rights under UK GDPR
- Access — ask what data I hold about you
- Correction — ask me to correct inaccurate information
- Deletion — ask me to delete your data
- Objection — object to how I use your data
- Portability — ask for a copy of your data
- Withdrawal of consent — withdraw at any time without affecting prior processing
Email me at rabbithousescotland@gmail.com — I’ll respond within 30 days.
Complaints
You can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.